Refund and Return Policy
Notice:
Encore Aminos products are not intended for human or animal consumption, therapeutic, clinical, or diagnostic use, dietary supplementation, dosing, injection, ingestion, or administration of any kind and are sold strictly for Research Use Only. Any such use is a violation of Encore Aminos Terms of Sale.
1. Returns
Due to the nature of biochemical research products, Encore Aminos cannot accept returns of products once the original seal has been broken (vial cap removed).
In order to guarantee the quality and traceability of our products, Encore Aminos will not place any product that has been shipped back into inventory. To protect our customers from increased pricing, Encore Aminos will only accept return requests for unopened products (vial cap intact) within 7 calendar days of delivery.
By placing an order, the buyer acknowledges that Encore Aminos products are sold for Research Use Only and are not for human or animal consumption.
While all products are independently lab tested to validate each batch for quality and strength, Encore Aminos provides no claims regarding results in unauthorized use.
2. Refunds and Replacements
Refunds and replacements are provided exclusively under the following verified conditions:
- Evidence of physical damage or loss during transit.
- Verifiable laboratory analysis demonstrating a failure to meet specifications.
- Shipment of an incorrect catalog item.
For quality assurance and to mitigate fraudulent claims, the packing of all shipments is video recorded with high definition cameras documenting the packaging to allow review and verification of the contents of each shipment should a questions arise.
3. Claim Process
All damage claims or return requests must be submitted to support@encoreaminos.com within 7 calendar days of delivery.
Purity disputes must include verifiable lab results, including HPLC methodology, and provide a Certificate of Analysis or lab test tracking number with lab contact information. Our team will review all data before a refund or replacement will be authorized.
Approved refunds will be made to the original method of payment within 10 business days.